Information & support
Contact our team
Contact the Pureza team about an order, technical documentation or an institutional request.
Contact channels
Email: contacto@pureza.mx. WhatsApp: +526626739898. Support hours: Monday–Friday, 9:00–18:00 h, Mexico City time.
What to include
- Your order number, where applicable.
- The batch identifier printed on the vial.
- A description of the technical or documentation question.
Institutional requests
For laboratory, university or research-center agreements, include the institution and estimated volume. The wholesale page explains volume pricing.
Order information
Tracking, invoice requests and returns have their own instructions. Use the appropriate page to supply the information the team needs.